Aaron Miller
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Total activity63
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Last activity
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Member since
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Following0 users
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Votes28
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Activity overview
Latest activity by Aaron Miller-
Aaron Miller commented,
So many users have admin access so they can work with various aspects of their workspace at our organization. This feature would be much more useful if you could limit admins from being able to ac...
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Aaron Miller commented,
Just adding a twelfth voice that this feature really help our customers and I don't really understand why there's any separation. A customer seeing "Open" when we see "On-hold" seems like a recipe...
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Aaron Miller commented,
A use case for us would be to simply reorder a "Type of Issue" by month report with an explosion for each month. This would be much more useful to us if we could reorder and have the current month...
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Aaron Miller created a post,
Ability to Identify whether a Requester's Account is Verified via Trigger/Automation
I'd love to be able to interact with whether a requesting profile's email is verified. Recently, we've had a few phishing attempts come in through an emailed channel and if we could flag ticket su...
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Aaron Miller created a post,
Bookmark Feature for Metrics & Attributes in Reports
I find myself regularly going through an attribute like Assignee Name and checking the same names (or cloning a report to avoid having to do this when possible), but I think a very useful feature w...
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Aaron Miller commented,
This is the exact type of feature we would also like to see. Same use cases, when teammates see the viewing icon, the ticket gets ignored, even if it's someone who obviously won't be taking the ti...
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Aaron Miller commented,
Hey all, is it possible to get the "Others on this ticket" to only show up if they're part of your group? We have other departments glancing at support tickets occasionally and this often will cau...
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Aaron Miller commented,
Fernando's workaround does work, but you have to have a separate one for each group (or agent) and that may not be practical for all uses. It really seems like the ability to create a follow-up sh...
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Aaron Miller commented,
I'm not seeing the option to turn on colored background/text in my admin center. Has that not yet been enabled?
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Aaron Miller commented,
We also need the ability to query across Datasets. We often run into issues with being unable to adequately query due to the datasets being separate. Currently, I'm trying to find the Time Spent ...