Aaron Miller
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Total activity43
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Last activity
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Activity overview
Latest activity by Aaron Miller-
Aaron Miller commented,
This is the exact type of feature we would also like to see. Same use cases, when teammates see the viewing icon, the ticket gets ignored, even if it's someone who obviously won't be taking the ti...
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Aaron Miller commented,
Hey all, is it possible to get the "Others on this ticket" to only show up if they're part of your group? We have other departments glancing at support tickets occasionally and this often will cau...
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Aaron Miller commented,
Fernando's workaround does work, but you have to have a separate one for each group (or agent) and that may not be practical for all uses. It really seems like the ability to create a follow-up sh...
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Aaron Miller commented,
I'm not seeing the option to turn on colored background/text in my admin center. Has that not yet been enabled?
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Aaron Miller commented,
We also need the ability to query across Datasets. We often run into issues with being unable to adequately query due to the datasets being separate. Currently, I'm trying to find the Time Spent ...
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Aaron Miller commented,
I just tried to turn this on and I'm getting a message that says our account doesn't have enough macro data to turn on suggested macros. Is this a bug? Because many of us use macros regularly, an...
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Aaron Miller commented,
Thanks for the update, Scott! Looking forward to hearing more as things progress!
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Aaron Miller commented,
Even once every 15 minutes or 10 minutes would be a massive improvement for a lot of us.
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Aaron Miller commented,
Hi Dave, I did see that, but the four-month-old comment about SLA functionality being a priority this year doesn't inspire much confidence in a five-year-old thread as we move into the fourth quart...
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Aaron Miller commented,
This feels a little like shouting into the void at his point, but I will add that our support team also needs more granular SLA timing. We have a 2-hour SLA, so being notified halfway through is n...