Aaron Miller
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Total activity39
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Last activity
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Member since
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Following0 users
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Votes17
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Activity overview
Latest activity by Aaron Miller-
Aaron Miller commented,
Hey all, is it possible to get the "Others on this ticket" to only show up if they're part of your group? We have other departments glancing at support tickets occasionally and this often will cau...
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Aaron Miller commented,
Fernando's workaround does work, but you have to have a separate one for each group (or agent) and that may not be practical for all uses. It really seems like the ability to create a follow-up sh...
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Aaron Miller commented,
I'm not seeing the option to turn on colored background/text in my admin center. Has that not yet been enabled?
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Aaron Miller commented,
We also need the ability to query across Datasets. We often run into issues with being unable to adequately query due to the datasets being separate. Currently, I'm trying to find the Time Spent ...
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Aaron Miller commented,
I just tried to turn this on and I'm getting a message that says our account doesn't have enough macro data to turn on suggested macros. Is this a bug? Because many of us use macros regularly, an...
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Aaron Miller commented,
Thanks for the update, Scott! Looking forward to hearing more as things progress!
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Aaron Miller commented,
Even once every 15 minutes or 10 minutes would be a massive improvement for a lot of us.
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Aaron Miller commented,
Hi Dave, I did see that, but the four-month-old comment about SLA functionality being a priority this year doesn't inspire much confidence in a five-year-old thread as we move into the fourth quart...
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Aaron Miller commented,
This feels a little like shouting into the void at his point, but I will add that our support team also needs more granular SLA timing. We have a 2-hour SLA, so being notified halfway through is n...
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Aaron Miller commented,
Hello Dave, Absolutely! And Content Cues sounds like it would be a great feature, but we cannot use it, unfortunately. Below is the support workspace page that I am referring to. It allows us to ...