Aaron Miller

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Would like to have Page Visits/Views included in Explore

Hello all, just wanted to add that we would also like to be able to report on the number of visits to our landing page.  The metrics feel incomplete without this.

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• Aaron Miller
• Created October 19, 2023 16:19
• 0 votes

1. People
2. ...
3. Team members and groups
4. About private ticket groups

So many users have admin access so they can work with various aspects of their workspace at our organization.  This feature would be much more useful if you could limit admins from being able to ac...

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• Aaron Miller
• Created September 26, 2023 22:23
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Allowing end users to see On-Hold

Just adding a twelfth voice that this feature really help our customers and I don't really understand why there's any separation.  A customer seeing "Open" when we see "On-hold" seems like a recipe...

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• Aaron Miller
• Created September 25, 2023 21:11
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Feature Request: Let me change the size, order, and arrangement of Explosions

A use case for us would be to simply reorder a "Type of Issue" by month report with an explosion for each month.  This would be much more useful to us if we could reorder and have the current month...

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• Aaron Miller
• Created July 21, 2023 21:42
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Set yourself to invisible while viewing tickets

This is the exact type of feature we would also like to see.  Same use cases, when teammates see the viewing icon, the ticket gets ignored, even if it's someone who obviously won't be taking the ti...

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• Aaron Miller
• Created July 19, 2022 21:00
• 2 votes

1. Agent guide
2. Ticket basics
3. Working with tickets

Hey all, is it possible to get the "Others on this ticket" to only show up if they're part of your group?  We have other departments glancing at support tickets occasionally and this often will cau...

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• Aaron Miller
• Created June 21, 2022 18:59
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Automatically assign a follow-up ticket to the original group / assignee

Fernando's workaround does work, but you have to have a separate one for each group (or agent) and that may not be practical for all uses.  It really seems like the ability to create a follow-up sh...

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• Aaron Miller
• Created June 03, 2022 18:14
• 1 vote

1. Zendesk updates
2. What's New in Zendesk
3. What's new in Zendesk: June 2022

I'm not seeing the option to turn on colored background/text in my admin center.  Has that not yet been enabled?

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• Aaron Miller
• Created June 03, 2022 15:11
• 0 votes

1. Explore
2. ...
3. Building reports
4. Working with datasets

We also need the ability to query across Datasets.  We often run into issues with being unable to adequately query due to the datasets being separate.  Currently, I'm trying to find the Time Spent ...

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• Aaron Miller
• Created June 02, 2022 18:23
• 0 votes

1. Agent guide
2. Ticket automation and collaboration
3. Enabling and disabling suggested macros

I just tried to turn this on and I'm getting a message that says our account doesn't have enough macro data to turn on suggested macros.  Is this a bug?  Because many of us use macros regularly, an...

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• Aaron Miller
• Created November 03, 2021 21:37
• 1 vote