Aaron Miller
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Recent activity by Aaron Miller-
Ability to Identify whether a Requester's Account is Verified via Trigger/Automation
I'd love to be able to interact with whether a requesting profile's email is verified. Recently, we've had a few phishing attempts come in through an emailed channel and if we could flag ticket su...
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Bookmark Feature for Metrics & Attributes in Reports
I find myself regularly going through an attribute like Assignee Name and checking the same names (or cloning a report to avoid having to do this when possible), but I think a very useful feature w...
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Querying Search Strings and other Search Data from the Knowledge Base
CompletedHello! There is some basic string reporting within the Support workspace if you click on Reporting, but unfortunately the data there is pretty rigid in its use and how it is displayed. Is there an...