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Stacey

Joined Oct 16, 2021

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Last activity Aug 17, 2023

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ACTIVITY OVERVIEW

Latest activity by Stacey

Stacey commented,

Community comment Feedback - Ticketing system (Support)

Looks like there is still no movement on this request after a year?

View comment · Posted Aug 17, 2023 · Stacey

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Stacey commented,

CommentTicket basics

Is there any way to set all incoming customer tickets as "question" type?

View comment · Posted Feb 01, 2022 · Stacey

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Stacey commented,

CommentRouting

I have seen agents utilize the search function and filter by "new" status tickets to choose which tickets to answer.  Is there any way to limit the search function to prevent this type of behavior?

View comment · Posted Jan 12, 2022 · Stacey

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