Stacey

1. Agent guide
2. Ticket basics
3. Working with problem and incident tickets

Is there any way to set all incoming customer tickets as "question" type?

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• Stacey
• Created February 01, 2022 17:18
• 0 votes

1. Objects and rules
2. ...
3. Workflows
4. Setting up Guided mode

I have seen agents utilize the search function and filter by "new" status tickets to choose which tickets to answer.  Is there any way to limit the search function to prevent this type of behavior?

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• Stacey
• Created January 12, 2022 17:23
• 0 votes

1. Apps and integrations
2. ...
3. Using Built by Zendesk apps
4. Installing and using the Cancel Ticket Submit app

How can I turn off the "Confirming recipients" option.  We don't need that.  It is preventing our automations from functioning properly.

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• Stacey
• Created October 28, 2021 13:27
• 0 votes