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Luca Baldini's Avatar

Luca Baldini

Joined Jan 03, 2022

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Last activity Jan 27, 2025

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ACTIVITY OVERVIEW

Latest activity by Luca Baldini

Luca Baldini commented,

CommentAutomazione dei ticket e collaborazione

Hi,

is possibile use placeholder in the procedure?

Example:

“Take ticket ID {{ticket.id}} and show it to the customer.”

Thanks

View comment · Posted Oct 19, 2024 · Luca Baldini

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Luca Baldini commented,

CommentTicket automation and collaboration

How can I create an action that uses the co-pilot agent to modify ticket fields? The endpoint https://photosi.zendesk.com/api/v2/tickets/{{ticket.id}}.json does not work. It cannot get the ticket.id

View comment · Posted Oct 18, 2024 · Luca Baldini

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Luca Baldini commented,

CommentAccounts and billing

Hi, I also have the same problem as Eren and Jiří Chovanec
If on Firefox is active "Enhanced Tracking Protection", the chat snippet for classic web widget is declared as tracking script and gets blocked, so the widget is in this case not usable.

I have already sent a ticket and support has recommended posting here. The ticket ID is #12047406.

When will it be fixed?

View comment · Edited Oct 25, 2023 · Luca Baldini

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Luca Baldini commented,

Community comment Feedback - Chat and Messaging (Chat)

With 500 monthly resolutions we were able to maintain the service.
With 1000 MAUs we don't make it to 10 days.

Bad. Really bad.

-1 Vote

View comment · Posted May 10, 2023 · Luca Baldini

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Luca Baldini commented,

CommentHow to customize the theme of the help center

This redirection works only for anonymous requests.

If the user is logged in he ends up in the window of his open request.

Is there any way to do the redirection even if logged in?

View comment · Posted May 03, 2023 · Luca Baldini

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Luca Baldini created a post,

Post Q&A - Help center and community

Is it possible to add a tag to all tickets that are created by the WebForm directly in the help center theme code?

I don't want to create a trigger to add a tag.
Thank you very much

Posted Jan 27, 2023 · Luca Baldini

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Luca Baldini commented,

Community comment Q&A - Help center and community

thanks a lot, it works!

View comment · Posted Sep 14, 2022 · Luca Baldini

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Luca Baldini created a post,

Post Q&A - Help center and community

I found the article suggesting how to hide the form selector in guide:
https://support.zendesk.com/hc/en-us/community/posts/4409585710618-Hiding-form-selector-in-Guide

But, I would like to hide the selector only after the user has selected the form. Can this be done?

Step 1 (visible):

Step 2 (hide the selection form):

Posted Sep 13, 2022 · Luca Baldini

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Luca Baldini commented,

CommentSupporting multiple languages in Help Center

Ehy Vlad! Do you know how I can change the text of the mandatory field error notification?

View comment · Posted Sep 02, 2022 · Luca Baldini

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Luca Baldini commented,

Community comment Developer - Zendesk APIs

Thank you very much Serge!

View comment · Posted Aug 24, 2022 · Luca Baldini

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