Luca Baldini
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Total activity36
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Last activity
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Member since
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Votes9
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Activity overview
Latest activity by Luca Baldini-
Luca Baldini commented,
The placeholder {{ticket.title}}, cannot it be used ONLY in the body of the email or also in the subject of the email? I don't understand.
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Luca Baldini created a post,
Add tags to tickets created by WebForm
AnsweredIs it possible to add a tag to all tickets that are created by the WebForm directly in the help center theme code? I don't want to create a trigger to add a tag.Thank you very much
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Luca Baldini commented,
thanks a lot, it works!
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Luca Baldini created a post,
Hiding form selector in Guide after choosing form
AnsweredI found the article suggesting how to hide the form selector in guide:https://support.zendesk.com/hc/en-us/community/posts/4409585710618-Hiding-form-selector-in-Guide But, I would like to hide the ...
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Luca Baldini commented,
Ehy Vlad! Do you know how I can change the text of the mandatory field error notification?
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Luca Baldini commented,
Thank you very much Serge!
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Luca Baldini created a post,
JSON webhook to copy a ticket
I created a Webhook with a JSON body that creates a ticket by copying some values from the original ticket. This is the code: { "ticket": { "status": "open", "group_id": 24993349, "reques...
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Luca Baldini commented,
Hi e.campus, my technicians have built a custom code to solve the problem. We used the code written by Eric. Zendesk does not have settings to manage open and closed departments or direct chats to ...
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Luca Baldini commented,
Hi Dane, I have disabled the contact form, I have disabled the offline chat form, but in the widget the offline form is shown (the specific department of the widget indicated by the API is offline)...
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Luca Baldini commented,
Hi Tipene Hughes, Unfortunately, the service doesn't help me because they say they haven't made any changes and it's always been that way. This is not correct, because for 3 months everything worke...