Luca Baldini
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Total activity47
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Last activity
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Member since
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Following0 users
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Votes15
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Activity overview
Latest activity by Luca Baldini-
Luca Baldini commented,
I have two questions:1) Will this change be visible for everyone or only for Enterprise?2) If an Agent is part of a group with access to more than 30 views, how does it work? Does it always show 30...
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Luca Baldini commented,
With 500 monthly resolutions we were able to maintain the service.With 1000 MAUs we don't make it to 10 days. Bad. Really bad. -1 Vote
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Luca Baldini commented,
This redirection works only for anonymous requests. If the user is logged in he ends up in the window of his open request. Is there any way to do the redirection even if logged in?
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Luca Baldini created a post,
Add tags to tickets created by WebForm
AnsweredIs it possible to add a tag to all tickets that are created by the WebForm directly in the help center theme code? I don't want to create a trigger to add a tag.Thank you very much
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Luca Baldini commented,
thanks a lot, it works!
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Luca Baldini created a post,
Hiding form selector in Guide after choosing form
AnsweredI found the article suggesting how to hide the form selector in guide:https://support.zendesk.com/hc/en-us/community/posts/4409585710618-Hiding-form-selector-in-Guide But, I would like to hide the ...
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Luca Baldini commented,
Ehy Vlad! Do you know how I can change the text of the mandatory field error notification?
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Luca Baldini commented,
Thank you very much Serge!
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Luca Baldini created a post,
JSON webhook to copy a ticket
I created a Webhook with a JSON body that creates a ticket by copying some values from the original ticket. This is the code: { "ticket": { "status": "open", "group_id": 24993349, "reques...
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Luca Baldini commented,
Hi e.campus, my technicians have built a custom code to solve the problem. We used the code written by Eric. Zendesk does not have settings to manage open and closed departments or direct chats to ...