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Luca Baldini

  • Total activity
    44
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Posts

Recent activity by Luca Baldini Recent activity Votes

  • Add tags to tickets created by WebForm

    Answered
    1. Community
    2. Zendesk Suite Q&A

    Is it possible to add a tag to all tickets that are created by the WebForm directly in the help center theme code? I don't want to create a trigger to add a tag.Thank you very much

    • Luca Baldini
    • Created
    • 2 followers
    • 1 comment
    • 1 vote

  • Hiding form selector in Guide after choosing form

    Answered
    1. Community
    2. Zendesk Suite Q&A

    I found the article suggesting how to hide the form selector in guide:https://support.zendesk.com/hc/en-us/community/posts/4409585710618-Hiding-form-selector-in-Guide But, I would like to hide the ...

    • Luca Baldini
    • Created
    • 2 followers
    • 3 comments
    • 0 votes

  • JSON webhook to copy a ticket

    1. Community
    2. Zendesk APIs

    I created a Webhook with a JSON body that creates a ticket by copying some values from the original ticket. This is the code: {  "ticket": {    "status": "open",    "group_id": 24993349,    "reques...

    • Luca Baldini
    • Created
    • 3 followers
    • 2 comments
    • 0 votes

  • Widget Chat API no longer works

    1. Community
    2. Zendesk APIs

    Since this morning the chat in the widget is not working properly. Although the department is closed and there are no operators online, the widget still shows the possibility to chat.Until now we h...

    • Luca Baldini
    • Edited
    • 2 followers
    • 3 comments
    • 0 votes