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Brandon Martus's Avatar

Brandon Martus

Joined Oct 28, 2021

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Last activity Aug 06, 2024

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ACTIVITY OVERVIEW

Latest activity by Brandon Martus

Brandon Martus commented,

Community comment Feedback - Chat and Messaging (Chat)

+1 

 

We also need the ability to be able to ban abusive users.

View comment · Posted Aug 06, 2024 · Brandon Martus

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Brandon Martus commented,

Community comment Feedback - Ticketing system (Support)

We would very much like to create triggers based on CC email addresses.

 

Sometimes people are responding to a customer outside of Zendesk, but also CC'ing our main support email, which doesn't get picked up by our normal email routing (which is based on Received At).

View comment · Posted Aug 10, 2022 · Brandon Martus

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Brandon Martus commented,

Community comment Feedback - Ticketing system (Support)

We would very much like to create triggers based on CC email addresses.

 

Sometimes people are responding to a customer outside of Zendesk, but also CC'ing our main support email, which doesn't get picked up by our normal email routing (which is based on Received At).

View comment · Posted Aug 10, 2022 · Brandon Martus

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