
Brandon Martus
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Total activity23
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Last activity
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Member since
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Following0 users
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Votes16
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Activity overview
Latest activity by Brandon Martus-
Brandon Martus commented,
We would very much like to create triggers based on CC email addresses. Sometimes people are responding to a customer outside of Zendesk, but also CC'ing our main support email, which doesn't get...
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Brandon Martus commented,
We would very much like to create triggers based on CC email addresses. Sometimes people are responding to a customer outside of Zendesk, but also CC'ing our main support email, which doesn't get...
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Brandon Martus commented,
Do you have to create this set of triggers for each agent? Or is there a way to dynamically add/remove a tag that I am missing?