Brandon Martus

1. Community
2. Feedback - Ticketing System (Support)
3. Using CCs as conditions for Triggers and Automations

We would very much like to create triggers based on CC email addresses.   Sometimes people are responding to a customer outside of Zendesk, but also CC'ing our main support email, which doesn't get...

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• Brandon Martus
• Created August 10, 2022 13:35
• 4 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Create a trigger based on the condition if a CC matches some emailaddress

We would very much like to create triggers based on CC email addresses.   Sometimes people are responding to a customer outside of Zendesk, but also CC'ing our main support email, which doesn't get...

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• Brandon Martus
• Created August 10, 2022 13:34
• 0 votes

1. Support
2. ...
3. General questions and issues about tickets
4. How can the follow-up tickets retain the ticket assignee?

Do you have to create this set of triggers for each agent?  Or is there a way to dynamically add/remove a tag that I am missing?

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• Brandon Martus
• Created October 28, 2021 16:29
• 1 vote