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Gouthami Munugoti
Joined Jan 23, 2024
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Last activity Jan 08, 2025
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Latest activity by Gouthami Munugoti
Gouthami Munugoti commented,
Hi Kolten Kittleson,
Can we have status of this - option to allow a non-admin to configure settings within the Out of Office app
If we could delegate a team lead with the ability to set agents OOO, without giving them admin status, this would be a perfect approach. Please enhance the OOO functionality in Zendesk to allow for this behavior.
Has the discovery begun for non-admin to configure settings within the Out of Office app?
View comment · Posted Jan 08, 2025 · Gouthami Munugoti
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Gouthami Munugoti commented,
Hi Dainne Lucena,
Is there any way to populate date field based on the other field value selection.
Example:
- Test field with Aaa, B, C options
- we also have 3 other fields Aaa date field , B date field, C date field.
- So, when Test field option is sleceted as Aaa then Aaa date field should auto populate the selected date?
-
Same for the other 2 drop downs as well
Kindly let me know the possibility
View comment · Posted Aug 27, 2024 · Gouthami Munugoti
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Gouthami Munugoti commented,
Hi Dainne Lucena,
Is there any way to populate date field based on the other field value selection.
Example:
- Test field with Aaa, B, C options
- we also have 3 other fields Aaa date field , B date field, C date field.
- So, when Test field option is sleceted as Aaa then Aaa date field should auto populate the selected date?
-
Same for the other 2 drop downs as well
Kindly let me know the possibility
View comment · Posted Aug 20, 2024 · Gouthami Munugoti
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Gouthami Munugoti commented,
Is there a way to notify someone that they have been added as a follower please? I can't see a way to build a trigger / Automation that would do this?
View comment · Posted May 30, 2024 · Gouthami Munugoti
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Gouthami Munugoti commented,
Hi there,
I wanted to make Read-only option for one custom field on form for all the groups.
I have tried but it is not working
View comment · Posted May 22, 2024 · Gouthami Munugoti
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Gouthami Munugoti commented,
Hi Stephen Gallagher ,
Can we get the total ticket assigns across groups with name till ticket gets solved.
May i know is there any way to get this?
I have used the Group reassignments but it is giving me the count.
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Thanks in advance!
View comment · Posted May 07, 2024 · Gouthami Munugoti
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Gouthami Munugoti created a post,
Hi Zendesk Team,
We wanted to restrict custom field(check box) that do not edit by agent once the value is set through integration.
Thanks in advance!
Posted Mar 14, 2024 · Gouthami Munugoti
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Gouthami Munugoti commented,
Hi David,
Can we able to create the Date Range calculated metric for the open, forwarded, transferred tickets.
like: Tickets created - This week , Tickets created - Last week
Please let me know the response
Thanks in advance!
Gouthami M
View comment · Posted Feb 27, 2024 · Gouthami Munugoti
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Gouthami Munugoti commented,
Hi Ahmed Zaid,
By using JSON we are trying to update the value.
organization field value is Direct and ticket field drop down tag is saves_direct.
We are having Direct field value for other field so we have added tag as saves_direct.
After your response we have also tried setting the organization field value as saves_direct and tested but it didn't work.
I need help with JSON to set the field value dynamically based on text field value.
View comment · Posted Jan 25, 2024 · Gouthami Munugoti
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Gouthami Munugoti commented,
Hi Ahmed Zaid,
This is the endpoint we are using /api/v2/tickets/{ticket_id}
Am trying set the dropdown field value based the text field value on the organization.
We are not getting any error.
JSON Body:
View comment · Posted Jan 24, 2024 · Gouthami Munugoti
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