Gouthami Munugoti

Hi Benjamin Kirsch,

Is it anyway possible to disable this feature as we are using API integrations where the Requester aren't actual email IDs and we're seeing this error message on every comment.

Hi Kolten Kittleson,

Can we have status of this - option to allow a non-admin to configure settings within the Out of Office app
If we could delegate a team lead with the ability to set agents OOO, without giving them admin status, this would be a perfect approach. Please enhance the OOO functionality in Zendesk to allow for this behavior.

Has the discovery begun for non-admin to configure settings within the Out of Office app?

Hi Dainne Lucena,

Is there any way to populate date field based on the other field value selection.

Example:

• Test field with Aaa, B, C options
• we also have 3 other fields Aaa date field , B date field, C date field.
• So, when Test field option is sleceted as Aaa then Aaa date field should auto populate the selected date?

• Same for the other 2 drop downs as well
   

  Kindly let me know the possibility

Hi Dainne Lucena,

Is there any way to populate date field based on the other field value selection.

Example:

• Test field with Aaa, B, C options
• we also have 3 other fields Aaa date field , B date field, C date field.
• So, when Test field option is sleceted as Aaa then Aaa date field should auto populate the selected date?

• Same for the other 2 drop downs as well
   

  Kindly let me know the possibility

Is there a way to notify someone that they have been added as a follower please? I can't see a way to build a trigger / Automation that would do this? 

Hi there,

I wanted to make Read-only option for one custom field on form for all the groups.

I have tried but it is not working

Hi Stephen Gallagher ,

Can we get the total ticket assigns across groups with name till ticket gets solved.

May i know is there any way to get this?

I have used the Group reassignments but it is giving me the count.

Thanks in advance!

Hi Zendesk Team, 

We wanted to restrict custom field(check box) that do not edit by agent once the value is set through integration.

Thanks in advance!

Hi David, 

Can we able to create the Date Range calculated metric for the open, forwarded, transferred tickets. 

like: Tickets created - This week , Tickets created - Last week

Please let me know the response

Thanks in advance!

Gouthami M

Hi Ahmed Zaid,

By using JSON we are trying to update the value.

organization field value is Direct and ticket field drop down tag is saves_direct.

We are having Direct field value for other field so we have added tag as saves_direct.

After your response we have also tried setting the organization field value as saves_direct and tested but it didn't work.

I need help with JSON to set the field value dynamically based on text field value.