Vamshi R

1. Account
2. ...
3. How to fix access issues
4. I am having trouble logging in to Zendesk

Hello Everyone,   Hope someone can assist me on the issue which our agents are facing frequenetly,when the agents are trying to logging into Zendesk Support through Google SSO. After multiple attem...

• View comment
• Vamshi R
• Created April 10, 2023 19:13
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request: Add the ability to suspend or deactivate Organizations

+1 

• View comment
• Vamshi R
• Created December 26, 2022 09:19
• 0 votes

1. Guide
2. ...
3. How to customize the theme of the help center
4. How can I disable the subject and description fields from the request form?

Ifra Saqlain Deployed the same code which you shared, but still i am getting same error. var ticketForm = location.search.split('ticket_form_id=')[1]; if(ticketForm == 10322663005972) {$('.form-fie...

• View comment
• Vamshi R
• Created November 10, 2022 08:34
• 0 votes

1. Guide
2. ...
3. How to customize the theme of the help center
4. How can I disable the subject and description fields from the request form?

Ifra Saqlain I used the same code which you shared with me, but still its asking for your email address field. Below is the code which i used.  

• View comment
• Vamshi R
• Created November 09, 2022 10:37
• 0 votes

1. Explore
2. ...
3. Writing formulas
4. Working with earliest and latest date functions

Hello Everyone,   How to display the last public comment made by the agent EVEN if there is other internal comment on the ticket after the public comment ?

• View comment
• Vamshi R
• Created November 08, 2022 14:13
• 0 votes

1. Guide
2. ...
3. How to customize the theme of the help center
4. How can I disable the subject and description fields from the request form?

Hi Ifra Saqlain     I just used below code and now i am able to hide Description and your email address field.  var ticketForm = location.search.split('ticket_form_id=')[1]; if(ticketForm == 10322...

• View comment
• Vamshi R
• Edited November 08, 2022 12:08
• 0 votes

1. Guide
2. ...
3. How to customize the theme of the help center
4. How can I disable the subject and description fields from the request form?

Ifra Saqlain I hope you can help me out on my issue.  On our request page we have one field is hard coded in the script. Below highlighted field should be removed from this form. I want hide Desc...

• View comment
• Vamshi R
• Created November 07, 2022 12:20
• 0 votes

1. Explore
2. ...
3. Writing formulas
4. Working with earliest and latest date functions

Hello Everyone,        Can someone please help on my requirement. I just want to get the last updated comment date & time on reports. Above metric which was provided is not working for me. 

• View comment
• Vamshi R
• Created September 21, 2022 15:31
• 1 vote

1. Objects and rules
2. ...
3. Business rules
4. Trigger conditions and actions reference

Hi,  I am trying to create an automation, but i'm struck at once place. Below is my scenario. I created 2 custom ticket fields and i want those 2 fields should be enable when we have more than 2 t...

• View comment
• Vamshi R
• Created July 19, 2022 09:26
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. How to restrict agents assiging ticket to particular group

Any update on above request?

• View comment
• Vamshi R
• Created April 14, 2022 07:53
• 0 votes