Elizabeth Brown
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Recent activity by Elizabeth Brown-
Hi Zendesk team, In your relevance scores: does Section title refer to the ZD structure of Category > Section > Article? OR does it refer to a heading within an article? Google appears to pick up ...
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Hi Zendesk, I've set up a report of the top 200 searches of Guide with no results, to deliver to me monthly. In my first delivered result, I have a lot of entries that have 0 results reported, and ...
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Hey folks, I want to use this tip to create automated ToCs. I also want to control where the ToC appears - ideally after the first couple of intro sentences, which provide context and tell you who ...
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My usual ask is to display an article in more than one section, but allowing a section to appear in more than one category would be super. The "getting started" vs "routine tasks" example definite...
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I would love an auto ToC based on H1, H2, H3. Would save loads of time for me.
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Hi Zendesk, I've noticed today (1st of the month) that Zendesk lists my articles shows precise Last Edited times and dates...except when the month changes. So today's work (1 Sept) is logged down ...
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Hey Dane, Appreciate the followup. Good to know that when they're not in use, they're effectively invisible and don't influence search results. It was the deleting step I was after. Thanks for clar...
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Hi Dane, Thanks for the check in. I'm after deleting labels, as in removing them entirely from Zendesk. I set up some test labels, and can't find a way to remove them. Our translation firm was ask...
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Hi Zendesk folks, Can I edit or delete a label? I don't currently use them, but am wary of starting if I can't edit them, or correct a spelling mistake, for instance.