Elizabeth Brown
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Total activity72
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Votes on activity by Elizabeth Brown-
Hi Zendesk, I've noticed today (1st of the month) that Zendesk lists my articles shows precise Last Edited times and dates...except when the month changes. So today's work (1 Sept) is logged down ...
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Hi Zendesk folks, Can I edit or delete a label? I don't currently use them, but am wary of starting if I can't edit them, or correct a spelling mistake, for instance.
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Steve Senez, hey there: I was looking into this for our first translation. ZD uses the text variables that go into tickets, called dynamic content, to extend into the template. You can then inlude ...
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Hi Zendesk team, In your relevance scores: does Section title refer to the ZD structure of Category > Section > Article? OR does it refer to a heading within an article? Google appears to pick up ...
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Hi Zendesk, I've set up a report of the top 200 searches of Guide with no results, to deliver to me monthly. In my first delivered result, I have a lot of entries that have 0 results reported, and ...
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Hi Zendesk team - does this option work with archived articles at all? or do I have to delete an article before I can go through the process of redirecting the URL? I'd prefer archiving, just in c...
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Hi Zendesk team: can you please confirm that this procedure is available for Zendesk Professional? On my plan: I don't have access to a dataset for Team Publishing, only for Guide: Knowledge Base...
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Hi Katarzyna, Hmmm - here's what I see in my code view, in an article, for an image + alt text. This isn't default behaviour? Our web design team tweaked our template to match our brand but I wasn'...
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Hi Zendesk: does Zendesk still use image filenames as alt text, if no alt text is provided?I feel certain this advice existed at some point? and I create meaningful filenames for images for this re...
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Hey folks, I want to use this tip to create automated ToCs. I also want to control where the ToC appears - ideally after the first couple of intro sentences, which provide context and tell you who ...