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Kiran

Joined Nov 08, 2022

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Last activity Jan 14, 2025

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Latest activity by Kiran

Kiran commented,

CommentTicket basics

Hey Christine

I've already created views showing them but was hoping it would be available on the new home page at some point. Could you confirm whether it will be an option in future?

In order for the views to work in replacement of the legacy home page, I'd be looking for another column when formatting that will show the satisfaction comment without having to click on to the tickets themselves and this isn't currently an option

Could you also come back to me on the second part of my first message? Thank you!

View comment · Posted Jan 16, 2024 · Kiran

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Kiran commented,

CommentTicket basics

Hello!

I'm wondering if agents will be able to select 'good' or 'bad' on the new home page and be able to see the list of tickets with that satisfaction rating and the comments from the customer as they used to be able to before

Also, the status filter doesn't seem to be capturing all opens, specifically. We have another view to check and it shows 12 opens but when filtering by status it's only showing 9 of those. We've tried this with a few different agents and it's doing a similar thing. We have also tried setting the last filter to sort by 'newest updated' rather than 'recommended' and it doesn't seem to help. The tickets are recent so there is no reason I can think of for it to not work

Thank you!

View comment · Edited Jan 11, 2024 · Kiran

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Kiran commented,

CommentAdditional ticket channels

Hiya! Is there a way to add side conversation replies to the live updates?

View comment · Posted Nov 08, 2022 · Kiran

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