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Tinesh Raj

Joined Oct 21, 2021

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Last activity Oct 21, 2021

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Latest activity by Tinesh Raj

Tinesh Raj commented,

CommentBusiness rules

I would like to create a trigger that prevents a ticket from being updated if a string of text is not omitted. I want to set this up to ensure that the agent does the necessary checks in a specific macro before sending the email to the customer.

 

If I set a Meet ANY/ALL conditions with Comment Text contains the following strings: %$#*

And if the macro used by the agent contains the string %$#*

Is there a way to prevent the ticket status from being updated/email not being sent out?

I can't seem to figure this out!

Thanks!

View comment · Posted Oct 20, 2021 · Tinesh Raj

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