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Ahmad Mustafa

Joined Jun 15, 2022

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Last activity Feb 14, 2024

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ACTIVITY OVERVIEW

Latest activity by Ahmad Mustafa

Ahmad Mustafa commented,

Community comment Feedback - Ticketing system (Support)

Hi, I'm using Copenhagen theme. When i enter wysiwyg=true in {{request_form }}, I get the same error, "request_form doesn't accept any arguments or options. 
Any advise? 

This is what i did.


    {{request_form wysiwyg=true}}
 

View comment · Posted Jan 12, 2024 · Ahmad Mustafa

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Ahmad Mustafa commented,

Community comment Feedback - Help Center (Guide)

Hi, I would like this feature too. 
Customer (End user) would want to change severity (ticket field) of the ticket when ticket is already created. For e.g. the ticket is first created with Severity "Low". Then, a few days later, they want to increase the Severity to "High". Currently, only Agent have control over this. Kindly advise. Thank you

View comment · Posted Jun 15, 2022 · Ahmad Mustafa

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