Marco Cristofalo

This is a big issues for our company:

• Support and Sell contacts don't sync: the worse is that if you manually edit a contact in sell or support the changes are not visible in the other app, it keeps the old data
• The very big, big issue is that in sell you have first name and last name separate fields, which is good, but the support app has only one field for first and last name. So, you can't use something like zapier or a custom integration because you cannot separate the first from the last name. Without this limitation you could build an effective custom integration. I have connected Mailchimp, woocommerce, Wordpress, Contact forms and other apps with zendesk but I'm stucked and I don't know how to manage it.

I think that Zendesk didn't consider the case in which a company has the same team for support and sales.

I'm really surprised that there is only this post on the community about this issue, keeping data in sync between multiple apps is the most important thing.