Andre Litfin

In the new agents view emails are harder to read than before - especially if they contain content which is forwarded. In the former view where the email content was below the input field the email was shown consistently - forwarded content was at the bottom, then the customers additional notes at the top and then the input field for the answer. With the new chat-like layout these emails are harder to read - we got this feedback by most of out agents.

As we work only with emails and don't use the chat-like support channels (WA, FB, Insta etc.) it would be great if there would be an option to change the view to have the oldest email at the bottom, newer conversations above and the input field for the answer at the top. If there isn't such an option atm - this is the feature request :-)

Today agents write external messages by default and can switch to internal messages. In some cases this leads to unwanted internal messages being sent as external message if an agent forgets to change the message type. Having the per agent option to set "internal message" as default would reduce the risk.

With the new "agent view" the change between "external message" and "internal message" went from a tab-control like layout to a dropdown. Therefore two mouse clicks are necessary while in the past one mouse click was enough the change. Providing a key shortcut would make it easier to switch between internal and external message.

Ich möchte, dass die Ergebnisliste, die nach Eingabe eines Suchbegriffs im Suchfeld erscheint standardmäßig nach Anfragedatum sortiert ist. Wie kann ich das einstellen?

Hallo,

ich habe dazu eine Frage: Ich möchte bestimmte Domänen die zu Emailprovidern gehören (zum Beispiel gmail.com oder aol.com etc.) nicht als gültige Eingabe für das Feld "Domäne" bei Organisationen zulassen bzw. dass diese Domäne nicht automatisch bei der Anlage der Organisation vorgeschlagen wird (aktuell wird zum Beispiel gmail.com vorgeschlagen, wenn ein Benutzer mit abc@gmail.com schreibt). Wie kann ich das einstellen? Vielen Dank!