Ashley M
Joined Jun 16, 2022
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Last activity Mar 13, 2025
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Latest activity by Ashley M
Ashley M commented,
Will this come to automation Email notifications as it does not seem to work.
View comment · Posted Mar 13, 2025 · Ashley M
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Ashley M created a post,
This option is needed, otherwise you have to go into custom and set a wide date.
Posted Nov 13, 2024 · Ashley M
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Ashley M commented,
We need a quick option to set “all history” in time filters like on the legacy dashboard.
Otherwise you have to into custom range and pick a random date way before to capture everything.
View comment · Posted Nov 13, 2024 · Ashley M
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Ashley M commented,
+1
View comment · Posted Aug 19, 2024 · Ashley M
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Ashley M created a post,
Feature Request Summary:
Average Next reply time dataset in Explore.
Description/Use Cases:
To be able to see the next reply time between end user comments and an agent reply.
Business impact of limitation or missing feature:
We are not able to measure the average next reply time for SLA customers.
Posted May 29, 2024 · Ashley M
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Ashley M commented,
+1 for this, its needed!
View comment · Posted May 28, 2024 · Ashley M
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Ashley M commented,
This is 100% needed.
View comment · Posted Apr 29, 2024 · Ashley M
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Ashley M commented,
Its slow, clunky, and old school.
When creating a request you can't expand the text area.
Also why is the Zendesk logo at the bottom so large?
View comment · Posted Mar 27, 2024 · Ashley M
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Ashley M commented,
Yes it is.
View comment · Posted Mar 11, 2024 · Ashley M
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Ashley M commented,
Yeah the link is broken.
View comment · Posted Feb 27, 2024 · Ashley M
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