Recent searches
No recent searches
![Ashley M's Avatar](https://secure.gravatar.com/avatar/445b8ed6c4d2d0597853ef3d84c231c8?default=https%3A%2F%2Fassets.zendesk.com%2Fhc%2Fassets%2Fdefault_avatar.png&r=g)
Ashley M
Joined Jun 16, 2022
·
Last activity Nov 13, 2024
Following
0
Follower
1
Total activity
206
Votes
85
Subscriptions
64
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Ashley M
Ashley M created a post,
This option is needed, otherwise you have to go into custom and set a wide date.
![](/hc/user_images/01JCJDS31A725QF3GR1HTDBQY4.jpeg)
Posted Nov 13, 2024 · Ashley M
0
Followers
2
Votes
2
Comments
Ashley M commented,
We need a quick option to set “all history” in time filters like on the legacy dashboard.
Otherwise you have to into custom range and pick a random date way before to capture everything.
![](/hc/user_images/01JCJDM9MYP5QA6FMH2KGJCP2A.jpeg)
View comment · Posted Nov 13, 2024 · Ashley M
0
Followers
1
Vote
0
Comments
Ashley M commented,
+1
View comment · Posted Aug 19, 2024 · Ashley M
0
Followers
1
Vote
0
Comments
Ashley M created a post,
Feature Request Summary:
Average Next reply time dataset in Explore.
Description/Use Cases:
To be able to see the next reply time between end user comments and an agent reply.
Business impact of limitation or missing feature:
We are not able to measure the average next reply time for SLA customers.
Posted May 29, 2024 · Ashley M
2
Followers
3
Votes
1
Comment
Ashley M commented,
+1 for this, its needed!
View comment · Posted May 28, 2024 · Ashley M
0
Followers
1
Vote
0
Comments
Ashley M commented,
This is 100% needed.
View comment · Posted Apr 29, 2024 · Ashley M
0
Followers
0
Votes
0
Comments
Ashley M commented,
Its slow, clunky, and old school.
When creating a request you can't expand the text area.
Also why is the Zendesk logo at the bottom so large?
View comment · Posted Mar 27, 2024 · Ashley M
0
Followers
1
Vote
0
Comments
Ashley M commented,
Yes it is.
View comment · Posted Mar 11, 2024 · Ashley M
0
Followers
0
Votes
0
Comments
Ashley M commented,
Yeah the link is broken.
View comment · Posted Feb 27, 2024 · Ashley M
0
Followers
0
Votes
0
Comments
Ashley M commented,
We need a tag adding to the ticket when Malware is found, that will allow us to create our own flows.
View comment · Posted Feb 16, 2024 · Ashley M
0
Followers
0
Votes
0
Comments