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Ashley M's Avatar

Ashley M

Joined Jun 16, 2022

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Last activity Nov 13, 2024

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ACTIVITY OVERVIEW

Latest activity by Ashley M

Ashley M created a post,

Post Feedback - Reporting and analytics (Explore)

This option is needed, otherwise you have to go into custom and set a wide date.
 

Posted Nov 13, 2024 · Ashley M

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Ashley M commented,

Community comment Feedback - Reporting and analytics (Explore)

We need a quick option to set “all history” in time filters like on the legacy dashboard.

Otherwise you have to into custom range and pick a random date way before to capture everything.
 

View comment · Posted Nov 13, 2024 · Ashley M

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Ashley M commented,

Community comment Feedback - Ticketing system (Support)

+1

View comment · Posted Aug 19, 2024 · Ashley M

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Ashley M created a post,

Post Feedback - Reporting and analytics (Explore)

Feature Request Summary: 

Average Next reply time dataset in Explore.
 

Description/Use Cases: 

To be able to see the next reply time between end user comments and an agent reply.

 

Business impact of limitation or missing feature:

We are not able to measure the average next reply time for SLA customers.

Posted May 29, 2024 · Ashley M

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Ashley M commented,

Community comment Feedback - Ticketing system (Support)

+1 for this, its needed! 

View comment · Posted May 28, 2024 · Ashley M

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Ashley M commented,

Community comment Feedback - Chat and Messaging (Chat)

This is 100% needed.

View comment · Posted Apr 29, 2024 · Ashley M

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Ashley M commented,

Community commentAnnouncements

Its slow, clunky, and old school.

When creating a request you can't expand the text area.

Also why is the Zendesk logo at the bottom so large?

View comment · Posted Mar 27, 2024 · Ashley M

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Ashley M commented,

Community comment Feedback - Ticketing system (Support)

Yes it is.

View comment · Posted Mar 11, 2024 · Ashley M

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Ashley M commented,

Community commentAnnouncements

Yeah the link is broken. 

View comment · Posted Feb 27, 2024 · Ashley M

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Ashley M commented,

CommentGlobal security and user access

We need a tag adding to the ticket when Malware is found, that will allow us to create our own flows.

View comment · Posted Feb 16, 2024 · Ashley M

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