Ash

Total activity

160
Last activity

September 29, 2023 08:59
Member since

June 16, 2022 11:18
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65
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49

Comments

Recent activity by Ash

Ifra SaqlainTheme: Flatrock + Alerts - v2Tried with you suggestion but it didn't work. :(
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- Ash
- Edited September 28, 2023 08:26
- 0 votes
Ifra SaqlainWe are having the same issue when trying to hide this term:
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- Ash
- Created September 27, 2023 08:21
- 0 votes
+1 for this.
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- Ash
- Created September 25, 2023 09:43
- 0 votes
When "asking for details" we should be able to set if the field is required or not, some times you just want to provide a dump field asking for "anything else" but it should not be forced as required.
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- Ash
- Created August 29, 2023 10:47
- 0 votes
+1
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- Ash
- Created August 08, 2023 12:33
- 0 votes
Still no metrics for first reply tickets created by "light agents" we need real OLA metrics.
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- Ash
- Created August 02, 2023 08:33
- 0 votes
+1 for this and the clone/backup/restore
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- Ash
- Created July 25, 2023 08:40
- 0 votes
We need this basic function.
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- Ash
- Created July 19, 2023 13:58
- 0 votes
Feedback:When the Summary is generated it should say its the requester rather than "customer".Example of what is generated now:The customer is reporting that they have stopped receiving notificatio...
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- Ash
- Edited July 14, 2023 14:12
- 0 votes
+1 for this to be a native feature, its needed as end users often reply to existing tickets about separate issues where as each issue requires a ticket.
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- Ash
- Created July 12, 2023 08:28
- 0 votes