Ash
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Recent activity by Ash-
Test BOT - Brand Set
When using the test bot in a certain brand, you expect it to run for that brand but it actually takes all brands into account and thus does not give a true reflection of the bot which would be in l...
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Follower email notification conditions
Having the capability of setting conditions for follower email notification is needed, followers don't need to get every internal note in a lot of cases, a workaround is to remove them, post the no...
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Banner notification at top of Agent Workspace
It would be grate if admins could add a banner at the top the page when we need to notify agents of something, I know there is the notification app but a hard coded banner would be much better in m...
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Guide Search On Enter Key Disable Function
Is there is solution to disable the search on enter key press function within Zendesk Guide?Tried the below codes in our theme scripts but nothing seems to work: 1. // Submit search on in...
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Phishing Warning for other Admins
We have seen a sharp increase in Phishing tickets into our Zendesk over the last few weeks.The latest scenario is where they set the reply to address using a legitimate system user.The from address...
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Why are light agents searchable when creating a ticket?
As we know you can't assign tickets to light agents, but why is it you can search for them when creating a ticket, surely they should not be showing as an Assignee option if they can't actually be ...
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Suspended due to Email as being from a system user whitelist
AnsweredHow can we whitelist a system user detection?We have semi automated emails which are sent into our Zendesk instance which require action from agents but they are being suspended which is slowing do...
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Ability to set the Requester as the organisation and not a user
We have many cases where we need to link a ticket to an organisation but not a user for internally raised tickets, so no external comms. We are having to use a workaround of a dummy user account l...
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Search Filter Custom Field
It would be much better if within search you can set the filter based on a custom fieldInputting fieldvalue:XYZ into the search is not ideal for agents.
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Ability to set "from" received at address within trigger action
We need a trigger action where we can set the received at address to be used as the from address in a notification trigger as for example for tickets received via the help center the "from" address...