Annemiek Ferket

Hi David,
This is a big issue for us too. We are very enthusiastic about the side-conversations and we would like to use it with Slack, but only one (of many teams that work with Zendesk) team is able tot active the Slack integration at the same time.

Our use case: 
We make a lot of different software products in our company (1200+ employees). A number of those products have their own Zendesk-space (because every product has it's own servicedesk). That makes sense I think. On the other hand, our company has chosen to put everybody in the same Slack instance to improve collaboration over teams and facilitate internal communications for the company as a whole. Makes sense too.

Hope to have presented you a useful use case.