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Diedrich Ohlandt
Joined Jun 13, 2022
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Last activity Jun 14, 2022
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Latest activity by Diedrich Ohlandt
Diedrich Ohlandt commented,
Upvoting this post and adding weight to the OP's concerns.
The ability to ban users while in chat (as well as view their IPs) are crucial for our team's workflow.
I do hope that the ability to do this comes sooner rather than later.
View comment · Posted Jun 14, 2022 · Diedrich Ohlandt
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Diedrich Ohlandt created a post,
The ability to
- Ban users by email or IP while in live chat
- See the user's IP address while in live chat
Are fundamental to our agent's workflow.
Please share what the current sentiment from the Zendesk team is towards these points, and when we can expect to see something simillar implemented in the new workspaces live chat.
Posted Jun 13, 2022 · Diedrich Ohlandt
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