Jack

Total activity

27
Last activity

March 23, 2023 20:43
Member since

November 30, 2021 16:23
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0 users
Followed by

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Votes

1
Subscriptions

13

Activity overview

Latest activity by Jack

Jack created a post, March 23, 2023 14:12
Agents Online Tab in Dashboards
1. Community
2. Zendesk Suite Q&A
Hi All. I hope someone may be able to shed some light on this. One of our Dashboards shows us the number of agents currently Online and available to take incoming calls. However, the number include...
- Jack
- Created March 23, 2023 14:12
- 2 followers
- 1 comment
- 0 votes
Jack commented, November 09, 2022 10:36
Hi All, Despite having removed all previous Facebook accounts from Zendesk, I am still getting the error that the Facebook Messaging Channel could not be added. Please help.
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- Jack
- Created November 09, 2022 10:36
- 0 votes
Jack created a post, July 11, 2022 10:00
Messaging response when closed
Answered
1. Community
2. Zendesk Suite Q&A
Good morning. We are seeing a number of instances where customers are returning to existing messaging conversations outside of our business hours and they are not recieveing any message to say that...
- Jack
- Created July 11, 2022 10:00
- 3 followers
- 1 comment
- 0 votes
Jack commented, July 05, 2022 08:32
Good morning. When creating the metric as shown in the article I am preented with records for agents who were not working on the date I have specified. It seems that if a ticket number recieved an ...
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- Jack
- Created July 05, 2022 08:32
- 0 votes
Jack commented, May 23, 2022 13:29
Hi Aimee Spanier, Do you now how to prevent this from happning in Zendesk Messaging? Our customers use a lot of Gift Cards for transactions and the number format is the same as a credit or debit ca...
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- Jack
- Created May 23, 2022 13:29
- 0 votes
Jack created a post, April 14, 2022 15:45
Explore reporting by person who actioned and not asignee.
1. Community
2. Zendesk Suite Q&A
Good Afternoon everyone. I hope someone can assist. I am trying to generate an Explore report that shows me the time that it shows me how long it took the person with the most recent action on the ...
- Jack
- Created April 14, 2022 15:45
- 3 followers
- 2 comments
- 0 votes
Jack created a post, February 03, 2022 14:19
Proactive chat stopping web widget from allowing a chat
1. Community
2. Zendesk Suite Q&A
Hello, We have recently begun using the proactive chat feature and have identified an issue which is causing some concern. Now that the proactive chat feature is enable, our web widget no longer al...
- Jack
- Created February 03, 2022 14:19
- 2 followers
- 0 comments
- 0 votes
Jack created a post, January 19, 2022 17:52
Up to date handled ticket figures per agent
1. Community
2. Zendesk Suite Q&A
Good Afternoon. We have recently trialed an app called Kaizo, which provides upto date figures for the number of handled tickets per agent that day, week, month etc. We have always been advised tha...
- Jack
- Created January 19, 2022 17:52
- 2 followers
- 0 comments
- 0 votes
Jack created a post, January 19, 2022 17:43
Alternatives to Iframes
1. Community
2. Zendesk Suite Q&A
Good Afternoon. We are looking to intergrate our Zendesk Guide/Help Center in to our existing website but currently use i-frames which Zendesk is not compatible with. Does anyone have any advice of...
- Jack
- Created January 19, 2022 17:43
- 4 followers
- 1 comment
- 2 votes
Jack commented, January 10, 2022 13:32
Good Afternoon. I am wondering how I would go about creating a seperate view for these Instagram messages/chats so that we can have better visibility of them?
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- Jack
- Created January 10, 2022 13:32
- 0 votes