Jack
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Total activity22
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Last activity
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Activity overview
Latest activity by Jack-
Jack created a post,
Messaging response when closed
Good morning. We are seeing a number of instances where customers are returning to existing messaging conversations outside of our business hours and they are not recieveing any message to say that...
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Jack commented,
Good morning. When creating the metric as shown in the article I am preented with records for agents who were not working on the date I have specified. It seems that if a ticket number recieved an ...
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Jack commented,
Hi Aimee Spanier, Do you now how to prevent this from happning in Zendesk Messaging? Our customers use a lot of Gift Cards for transactions and the number format is the same as a credit or debit ca...
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Jack created a post,
Explore reporting by person who actioned and not asignee.
Good Afternoon everyone. I hope someone can assist. I am trying to generate an Explore report that shows me the time that it shows me how long it took the person with the most recent action on the ...
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Jack created a post,
Proactive chat stopping web widget from allowing a chat
Hello, We have recently begun using the proactive chat feature and have identified an issue which is causing some concern. Now that the proactive chat feature is enable, our web widget no longer al...
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Jack created a post,
Up to date handled ticket figures per agent
Good Afternoon. We have recently trialed an app called Kaizo, which provides upto date figures for the number of handled tickets per agent that day, week, month etc. We have always been advised tha...
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Jack created a post,
Alternatives to Iframes
Good Afternoon. We are looking to intergrate our Zendesk Guide/Help Center in to our existing website but currently use i-frames which Zendesk is not compatible with. Does anyone have any advice of...
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Jack commented,
Good Afternoon. I am wondering how I would go about creating a seperate view for these Instagram messages/chats so that we can have better visibility of them?
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Jack created a post,
Zendesk Chat queue limit.
AnsweredHi All, Over recent weeks we have seen the number of customers waiting to chat with us increase week on week. There are articles that state that the queue size limit is hard coded to a maximum of 3...
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Jack commented,
Thank you Heather. Do you happen to know how I can add further choices? I would ideally like a customer to be able to click on for example 'Cancel Order' and then be presented with 5 choices, but I...