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Emily Pummell

Joined Aug 13, 2023

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Last activity Feb 13, 2024

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ACTIVITY OVERVIEW

Latest activity by Emily Pummell

Emily Pummell created a post,

Post Feedback - Ticketing system (Support)

We NEED a report to be able to track how many whatsapp & instagram messages are being sent by agents. 

I have been told the following

"At this time, unfortunately we don't support reporting on sent WhatsApp messages, as we do not have the metric and attributes needed to achieve that in our analytics platform"

But this needs to be developed as we are not able to track the agent's efficiency on how many tickets are being sent by individual agents on each platform. 

Please help me get this seen by Zendesk so this is put on the road map asap! 

Posted Feb 13, 2024 · Emily Pummell

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Emily Pummell commented,

Community comment Feedback - Chat and Messaging (Chat)

+1 to implement.

View comment · Posted Aug 13, 2023 · Emily Pummell

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