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Amin

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Activity overview

Latest activity by Amin
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    Amin commented,

    1. Explore
    2. ...
    3. Customizing reports
    4. Working with report filters

    Thanks @... for response,  In my case, some of conditions are met, and some not. I just wonder why there is this difference. 

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    Amin commented,

    1. Explore
    2. ...
    3. Customizing reports
    4. Working with report filters

    Hi, I've created a report using attribute with some conditions but just some of conditions are met for a specific time. I choose that specific time range but nothing changes. Should I change anythi...

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    Amin commented,

    1. Chat
    2. ...
    3. Chat basics
    4. About Zendesk Chat plan types

    Hello Dane thanks for your help. So is there any way to change back to Live Chat? we did not choose to ever migrate to web messaging and now want to use this feature. 

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    Amin commented,

    1. Chat
    2. ...
    3. Chat basics
    4. About Zendesk Chat plan types

    Hi Brett. Thanks for your reply. Yes we have checked that article about Skill Based Routing. It seems it is not available on Web Messaging. We seem to need to go back to Live Chat to be able to use...

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    Amin commented,

    1. Chat
    2. ...
    3. Chat basics
    4. About Zendesk Chat plan types

    We are on the Suite Professional plan ($99/per agent/month). We would like to use skills based routing. We are on Web Messaging and all support questions are about going from Live Chat to Web Messa...