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Amin

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Activity overview

Latest activity by Amin
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    Amin commented,

    Hello Dane thanks for your help. So is there any way to change back to Live Chat? we did not choose to ever migrate to web messaging and now want to use this feature. 

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    Amin commented,

    Hi Brett. Thanks for your reply. Yes we have checked that article about Skill Based Routing. It seems it is not available on Web Messaging. We seem to need to go back to Live Chat to be able to use...

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    Amin commented,

    We are on the Suite Professional plan ($99/per agent/month). We would like to use skills based routing. We are on Web Messaging and all support questions are about going from Live Chat to Web Messa...