Recent searches


No recent searches

Daniel Heard's Avatar

Daniel Heard

Joined Oct 16, 2021

·

Last activity Jun 19, 2024

Following

0

Followers

0

Total activity

57

Votes

26

Subscriptions

17

ACTIVITY OVERVIEW

Latest activity by Daniel Heard

Daniel Heard commented,

CommentMetrics, attributes, and filters

Hi, does this apply to the Zendesk chat bot or any other 3rd party chat bot?

View comment · Posted Jun 19, 2024 · Daniel Heard

0

Followers

0

Votes

0

Comments


Daniel Heard commented,

Community comment Developer - Zendesk APIs

Greg Katechis

Is there an update to this? Being able to update many users roles and access in one go via the API will be a really good addition.

View comment · Posted Jan 18, 2024 · Daniel Heard

0

Followers

0

Votes

0

Comments


Daniel Heard commented,

CommentManaging your email
Detected as email loop If you receive a large number of emails from a single sender in a short period of time, those emails are suspended and the sender's address is blocklisted for one hour. This also happens to tickets that are sent from an address equal to your default Reply To address. Zendesk does not support the bulk creation of tickets via emails to Zendesk from the same sender. The API and Channels Framework are the only channels that support bulk creation of tickets.

Does this apply to emails that come from a user that is a light agent?

Also, will adding the email address to the allowlist get around the maximum of 20 per hour?

View comment · Edited Sep 04, 2023 · Daniel Heard

0

Followers

0

Votes

0

Comments


Daniel Heard commented,

Community comment Feedback - Voice (Talk)

Karen Hynes Is there an update to the open eap?

View comment · Posted May 11, 2023 · Daniel Heard

0

Followers

0

Votes

0

Comments


Daniel Heard commented,

Community comment Feedback - Ticketing system (Support)

I woulde definitely not trust that app or link to it. The name alone suggests something is wrong with it.

 

View comment · Posted Apr 17, 2023 · Daniel Heard

0

Followers

0

Votes

0

Comments


Daniel Heard commented,

Community comment Feedback - Ticketing system (Support)

There isn't an update to this specifically but the views limitation thread has an update: https://support.zendesk.com/hc/en-us/community/posts/4409217537050-Views-limitation

View comment · Posted Mar 27, 2023 · Daniel Heard

0

Followers

0

Votes

0

Comments


Daniel Heard commented,

Community comment Feedback - Chat and Messaging (Chat)

Sarah Darmawan

Are there any plans to look at this again? Having a lot of agents with the same name can be complicated to figure out who each person is.

View comment · Posted Aug 25, 2022 · Daniel Heard

0

Followers

1

Vote

0

Comments


Daniel Heard commented,

CommentTicket basics

As others have said, the new position of the Macro selection is not good. I've posted on the announcemnt post also about this too: https://support.zendesk.com/hc/en-us/articles/4490336298266/comments/4504518153626

View comment · Posted Mar 31, 2022 · Daniel Heard

0

Followers

2

Votes

0

Comments


Daniel Heard commented,

Community comment Feedback - Ticketing system (Support)

Apologies Jonathan, I only scanned through the names of people who have the title below their names.

View comment · Posted Mar 08, 2022 · Daniel Heard

0

Followers

0

Votes

0

Comments


Daniel Heard commented,

Community comment Feedback - Ticketing system (Support)

Salvador Vazquez Jonathan March @...

Are there any updates to the views being increased to 20?

View comment · Posted Mar 08, 2022 · Daniel Heard

0

Followers

0

Votes

0

Comments