Daniel Heard
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Total activity38
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes21
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Subscriptions9
Activity overview
Latest activity by Daniel Heard-
Daniel Heard commented,
Sarah Darmawan Are there any plans to look at this again? Having a lot of agents with the same name can be complicated to figure out who each person is.
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Daniel Heard commented,
As others have said, the new position of the Macro selection is not good. I've posted on the announcemnt post also about this too: https://support.zendesk.com/hc/en-us/articles/4490336298266/commen...
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Daniel Heard commented,
Apologies Jonathan, I only scanned through the names of people who have the title below their names.
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Daniel Heard commented,
Salvador Vazquez Jonathan March Nicole Saunders Are there any updates to the views being increased to 20?
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Daniel Heard commented,
We have multiple numbers that are used for outbound calling from differenet departments. Is there a way to assign a number to a specific group so that they don't have to change the number on the ti...
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Daniel Heard commented,
I am also looking for a way to report on first time solved tickets.
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Daniel Heard commented,
Thanks for the reply @.... Any idea how long that would be?
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Daniel Heard commented,
Hi @... We have multiple brands and a help centre that is on it's own brand. Is it possible to change the default help centre that is searched without having to go to filter > Help Centre everytime?