Bruno Menezes
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Total activity19
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Last activity
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Member since
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Following0 users
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Votes2
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Activity overview
Latest activity by Bruno Menezes-
Bruno Menezes commented,
Hi, Does this change anything in the Zendesk agent interface?
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Bruno Menezes commented,
Hi, How can I select more than one ticket form per workspace? I can see on the example screenshot that several forms have been selected, but when I try it doesn't give me the option to select more ...
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Bruno Menezes commented,
Hi, Does the agent who's transferring the chat need to be in the group they want to transfer the chat to? Thanks.
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Bruno Menezes commented,
Hi Taylor, Do these non-answered calls generate tickets in Zendesk?
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Bruno Menezes commented,
Hi ZD team, I am looking to find a way to avoid agents making outbound calls from the wrong phone number, which has impacted on our reports. Is there any solution within Zendesk where we could filt...
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Bruno Menezes commented,
No worries @.... Thanks a lot anyway :)
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Bruno Menezes commented,
Hey @..., thanks for getting back to me. I got it. Still, I am not quite sure that's what I need. What I am actually looking for is how long an agent takes to pick up a call once it has been routed...
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Bruno Menezes commented,
Hi, Is it possible to subtract the time spent in queue from the Call wait time so I would have just the agent routing and pick up? Is there a way to build a calculated metric for that? Thanks, Bruno
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Bruno Menezes commented,
Hi Jason, Thanks for getting back to me. That's helpful, thanks! However, it isn't quite what I actually need. I've been trying to figure a way to know which group/department has transferred the ca...
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Bruno Menezes commented,
Is there any way to report on calls that were transferred from a group?