Patrick Rieger
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Total activity9
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Last activity
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Activity overview
Latest activity by Patrick Rieger-
Patrick Rieger commented,
Hi Zendesk team, I was wondering if there were changes that have been made in the ticket views with the status as well? I noticed that statuses of tickets are now full words instead of the first l...
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Patrick Rieger commented,
Hi team, I am trying to purchase a new number for our Zendesk - however whatever number I choose, it keeps saying that I need to chose a number with my local prefix. But the numbers I am choosing a...
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Patrick Rieger commented,
Hi Zendesk Team, is it possible to play a recording before forwarding calls outside business hours to an external number? We haven't found such options yet, the callers are being forwarded directl...
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Patrick Rieger commented,
Hi, is there any way we can avoid breaching requester wait time SLA in case a requester reopens a ticket by making another comment? For example, if a ticket has initially been created a few weeks ...