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Patrick Rieger

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Activity overview

Latest activity by Patrick Rieger
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    Patrick Rieger commented,

    1. Zendesk updates
    2. What's New in Zendesk
    3. What's new in Zendesk: November 2022

    Hi Zendesk team,  I was wondering if there were changes that have been made in the ticket views with the status as well? I noticed that statuses of tickets are now full words instead of the first l...

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    Patrick Rieger commented,

    1. Talk
    2. ...
    3. Setting up Talk
    4. Adding Talk phone lines

    Hi team, I am trying to purchase a new number for our Zendesk - however whatever number I choose, it keeps saying that I need to chose a number with my local prefix. But the numbers I am choosing a...

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    Patrick Rieger commented,

    1. Talk
    2. ...
    3. Verwalten von Zendesk Talk
    4. Weiterleiten von Anrufen basierend auf den Geschäftszeiten

    Hi Zendesk Team,  is it possible to play a recording before forwarding calls outside business hours to an external number? We haven't found such options yet, the callers are being forwarded directl...

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    Patrick Rieger commented,

    1. Support
    2. ...
    3. Measuring success
    4. Defining SLA policies

    Hi,  is there any way we can avoid breaching requester wait time SLA in case a requester reopens a ticket by making another comment? For example, if a ticket has initially been created a few weeks ...

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