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Phil Gooch

Joined Jan 09, 2024

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Last activity Sep 21, 2024

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Phil Gooch commented,

CommentSpam and suspended tickets

There is no way to trigger an automation based on  a string appearing in the Requester name. This should be added as spammers make use of this field

View comment · Posted Sep 21, 2024 · Phil Gooch

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Phil Gooch created a post,

Post Feedback - Ticketing system (Support)

We are getting thousands of spam messages coming via the ZenDesk API.

 

It would be easy to block these if ZenDesk had the functionality of filtering by a string value inside the Requester name or via the contents of the Subject field. However, neither is possible.

 

Until ZenDesk stop spammers using their API, I have to delete these manually.

Posted Sep 21, 2024 · Phil Gooch

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Phil Gooch commented,

CommentSecurity and user access in Zendesk Support

Hi there, rather than block a list of FROM: addresses, we need to block from specific incoming domains for example:

DKIM: 'PASS' with domain bademail.com

Is this possible?

View comment · Posted Jan 09, 2024 · Phil Gooch

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