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Josie Salcedo (CAB)
Joined Dec 09, 2022
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Last activity Dec 10, 2024
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Latest activity by Josie Salcedo (CAB)
Josie Salcedo (CAB) commented,
If the Email User action is used and the User then replies, where does this get captured? Should it create a new ticket? Right now it seems to go no where and no error email is sent back to the user.
View comment · Posted Nov 12, 2024 · Josie Salcedo (CAB)
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Josie Salcedo (CAB) commented,
Hi all - does anyone know how to pull the ID of a lookup fields target.
For instance, on the end user profile we have a field set to link them to an Agent as their primary contact. We'd like to use this in a macro / webhook so we need the Agents ID. We can use the placeholder {{ticket.requester.custom_fields.primary_contact}} and this pulls the Agents name. That's great for the macro, but not the webhook we need.
How would I pull the ID of the Agent? We have tried adding different variations of "id" at the end or externally but that does not seem to work. Thank you!
View comment · Posted Aug 21, 2023 · Josie Salcedo (CAB)
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