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Josie Salcedo (CAB)'s Avatar

Josie Salcedo (CAB)

Joined Dec 09, 2022

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Last activity Dec 10, 2024

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ACTIVITY OVERVIEW

Latest activity by Josie Salcedo (CAB)

Josie Salcedo (CAB) commented,

CommentCustom data

If the Email User action is used and the User then replies, where does this get captured? Should it create a new ticket? Right now it seems to go no where and no error email is sent back to the user. 

View comment · Posted Nov 12, 2024 · Josie Salcedo (CAB)

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Josie Salcedo (CAB) commented,

CommentBusiness rules

Hi all - does anyone know how to pull the ID of a lookup fields target.

For instance, on the end user profile we have a field set to link them to an Agent as their primary contact. We'd like to use this in a macro / webhook so we need the Agents ID. We can use the placeholder {{ticket.requester.custom_fields.primary_contact}} and this pulls the Agents name. That's great for the macro, but not the webhook we need.

How would I pull the ID of the Agent? We have tried adding different variations of "id" at the end or externally but that does not seem to work. Thank you!

View comment · Posted Aug 21, 2023 · Josie Salcedo (CAB)

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