Ferenc Bartha

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Analyzing your knowledge base activity with Explore

@... - thanks for the response.Sadly that dataset is not available in our Explorer at the moment.I do think there are many parameters missing from the default KB dataset. - For example, even catego...

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• Ferenc Bartha
• Created March 24, 2022 18:03
• 1 vote

1. Objects and rules
2. ...
3. Business rules
4. Setting up triggers for side conversations

Is there a way to detect with which slack channel a side conversation has been initiated in triggers?

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• Ferenc Bartha
• Created March 24, 2022 17:59
• 0 votes

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Analyzing your knowledge base activity with Explore

Hi ZD team,I'm working on setting up a KB maintenance and update process, but I can't find some key metrics /attributes in the default Explorer (Guide -> Knowledge Base) dataset.Attributes like:- A...

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• Ferenc Bartha
• Created March 21, 2022 20:23
• 1 vote