Fakhri - [FSG] Customer Care

1. Community
2. Zendesk Suite Q&A
3. Changing Ticket Forms Automatically based on Keywords in incoming E-mail.

Hi Austin K,Yes, we were able to identify the underlying issue with the existing triggers. Apparently, one of the existing triggers prompts the Ticket Form to revert to a template form, automatical...

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• Fakhri - [FSG] Customer Care
• Created July 17, 2021 01:55
• 1 vote

1. Agent guide
2. Ticket management
3. Creating a follow-up for a closed ticket

Hi Lisa, thank you for the suggestion! I would definitely give it a try and see how it pans out. Regards,Fakhri

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• Fakhri - [FSG] Customer Care
• Created July 14, 2021 13:11
• 0 votes

1. Agent guide
2. Ticket management
3. Creating a follow-up for a closed ticket

Hi everybody,I am looking for a way to automate the adjustment of the Ticket Form based on keywords found in the body e-mail. The issue is that oftentimes when a user/customer follows up our conver...

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• Fakhri - [FSG] Customer Care
• Created July 13, 2021 22:16
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Changing Ticket Forms Automatically based on Keywords in incoming E-mail.

Hi Edwin Schukking,Yes, exactly. I am looking for a possibility to have exactly the same ticket values (form, tags, issue, priority, and so on) on follow-up tickets made by customers (incoming tick...

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• Fakhri - [FSG] Customer Care
• Created July 13, 2021 08:56
• 0 votes