Fakhri - [FSG] Customer Care
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Votes on activity by Fakhri - [FSG] Customer Care-
Changing Ticket Forms Automatically based on Keywords in incoming E-mail.
AnsweredHi everybody, I am looking for a way to automate the adjustment of the Ticket Form based on keywords found in the body e-mail. The issue is that oftentimes when a user/customer follows up our conve...