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MonsterG

Joined Oct 22, 2021

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Last activity Oct 22, 2021

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MonsterG commented,

Community comment Feedback - Ticketing system (Support)

It's puzzling how such a basic function does not exists in a such an advanced platform.
Hyperlinks are used everywhere, even in applications that don't really need such feature.

Using a URL in Chat looks messy and "smudges" all over the message that needs to be communicated.

In our business, we need to guide our customers to pages on our website and in some cases to external websites.

Having a URL with random words and symbols is simply NOT how we should be providing Customer Service.

I would like to think that Zendesk will work on this feature in the near future. I know for a fact that this limitation has sent colleagues to alternative platforms.

View comment · Posted Aug 09, 2021 · MonsterG

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