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Bobby Dovicsak

Joined Jun 21, 2022

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Last activity Jun 07, 2023

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Bobby Dovicsak commented,

CommentGlobal security and user access

The first section notes that when using SSO, the two-factor is not available through Zendesk directly, but can be managed through the SSO provider instead.

What happens though if we have a mix of agents/admins using SSO and Zendesk Authentication? Our on-staff internal agents use SSO, but our 3rd party contractor agents use Zendesk Authentication via the /normal link.

If "Require two-factor..." is enforced for all agents/admins, does it simply ignore the SSO users, but still enforce TFA for those 3rd party agents using Zendesk Authentication?

View comment · Posted Jun 21, 2022 · Bobby Dovicsak

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