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Jonathan
Joined Oct 16, 2021
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Last activity Apr 28, 2022
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Latest activity by Jonathan
Jonathan commented,
Hi,
What if a new messaging conversation is not accepted by any agent, does it continue to bounce around agent to agent?
Is there any suggestion to monitor these events.
A downside of switching to messaging from chat is visibility on the acceptance rate and missed chats like how the classic ZD chat had in the dashboard.
View comment · Posted Apr 28, 2022 · Jonathan
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Jonathan commented,
Hello,
The default metric formulas do not match the the attributes. I had to create custom metrics because it is case-sensitive. How can I get this corrected so the default metrics reflect the attributes options accordingly
View comment · Posted Nov 09, 2021 · Jonathan
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Jonathan commented,
In explore what is difference between assignee role "agent" and requester role "agent" ? Which would be the accurate count to track licenses?
Why would there be inconsistencies between the agents in both?
Thanks
View comment · Posted May 28, 2021 · Jonathan
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