Recent searches


No recent searches

Jonathan's Avatar

Jonathan

Joined Oct 16, 2021

·

Last activity Apr 28, 2022

Following

0

Followers

0

Total activity

10

Votes

0

Subscriptions

7

ACTIVITY OVERVIEW

Latest activity by Jonathan

Jonathan commented,

CommentAdditional ticket channels

Hi,

What if a new messaging conversation is not accepted by any agent, does it continue to bounce around agent to agent?

Is there any suggestion to monitor these events.
A downside of switching to messaging from chat is visibility on the acceptance rate and missed chats like how the classic ZD chat had in the dashboard.

View comment · Posted Apr 28, 2022 · Jonathan

0

Followers

0

Votes

0

Comments


Jonathan commented,

CommentBuilding reports

Hello,

The default metric formulas do not match the the attributes. I had to create custom metrics because it is case-sensitive.  How can I get this corrected so the default metrics reflect the attributes options accordingly 

 

View comment · Posted Nov 09, 2021 · Jonathan

0

Followers

0

Votes

0

Comments


Jonathan commented,

CommentEnd users and organizations

In explore what is difference between assignee role "agent" and requester role "agent" ? Which would be the accurate count to track licenses? 

Why would there be inconsistencies between the agents in both? 

 

Thanks

View comment · Posted May 28, 2021 · Jonathan

0

Followers

0

Votes

0

Comments