Jonathan
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Last activity
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Activity overview
Latest activity by Jonathan-
Jonathan commented,
Hi, What if a new messaging conversation is not accepted by any agent, does it continue to bounce around agent to agent? Is there any suggestion to monitor these events. A downside of switching ...
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Jonathan commented,
Hello, The default metric formulas do not match the the attributes. I had to create custom metrics because it is case-sensitive. How can I get this corrected so the default metrics reflect the att...
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Jonathan commented,
In explore what is difference between assignee role "agent" and requester role "agent" ? Which would be the accurate count to track licenses? Why would there be inconsistencies between the agents ...