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Sharon Martin

Joined Apr 10, 2024

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Last activity Oct 09, 2024

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ACTIVITY OVERVIEW

Latest activity by Sharon Martin

Sharon Martin commented,

CommentSetting up workforce management (WFM add-on)

Looking for troubleshooting for schedule issue in WFM/Tymeshift

View comment · Posted Oct 09, 2024 · Sharon Martin

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Sharon Martin commented,

CommentSchedule management and time tracking (WFM add-on)

You may want to add something that would allow the agent to modify and/or cancel their pending request.  

Also, why do you limit the view of time off to only 30 days?  Agent should be planning their time off well ahead of the date(s) needed

View comment · Edited Sep 25, 2024 · Sharon Martin

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Sharon Martin commented,

CommentReporting on workforce performance (WFM add-on)

How can we run reports on time-off for future?  Also, how do we run a report and show the right time/date?  Currently reporting for someone in central time will show two days with the time breakdown of the day off = 23 hours, the next day be 0:59:59.  

View comment · Posted Jul 23, 2024 · Sharon Martin

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Sharon Martin commented,

CommentReporting on workforce performance (WFM add-on)

Trying to see future time off.  Report is not opening calendar beyond the current day.  

View comment · Posted Apr 10, 2024 · Sharon Martin

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