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Kathleen Castro's Avatar

Kathleen Castro

Joined Jul 12, 2023

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Last activity Dec 17, 2024

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ACTIVITY OVERVIEW

Latest activity by Kathleen Castro

Kathleen Castro commented,

CommentBuilding reports

Hi! Is there any way to import data from outside Zendesk into Explore reports/dashboards?

Use Case: I'm trying to get an understanding of how our support volume/efficiency is directly impacted by our company sales volume, and use it to forecast hiring needs.

View comment · Posted Dec 17, 2024 · Kathleen Castro

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Kathleen Castro commented,

CommentHow to fix issues in Zendesk messaging

When I switch my account back to the classic web widget, what happens to any unsolved messaging tickets?

View comment · Posted Jun 07, 2024 · Kathleen Castro

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