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Kathleen Castro
Joined Jul 12, 2023
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Last activity Dec 17, 2024
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Latest activity by Kathleen Castro
Kathleen Castro commented,
CommentBuilding reports
Hi! Is there any way to import data from outside Zendesk into Explore reports/dashboards?
Use Case: I'm trying to get an understanding of how our support volume/efficiency is directly impacted by our company sales volume, and use it to forecast hiring needs.
View comment · Posted Dec 17, 2024 · Kathleen Castro
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Kathleen Castro commented,
CommentHow to fix issues in Zendesk messaging
When I switch my account back to the classic web widget, what happens to any unsolved messaging tickets?
View comment · Posted Jun 07, 2024 · Kathleen Castro
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