Recent searches


No recent searches

Jonathan Perel's Avatar

Jonathan Perel

Joined Oct 22, 2021

·

Last activity Oct 29, 2023

Following

0

Followers

0

Total activity

14

Votes

3

Subscriptions

6

ACTIVITY OVERVIEW

Latest activity by Jonathan Perel

Jonathan Perel commented,

Community comment Feedback - Ticketing system (Support)

They have a “Custom ticket field change events” in the Support App API, but no way to trigger on a changed custom menu field. Seems like some very basic missing functionality. I wouldn’t hold my breath on it being implemented any time soon (original request is from 2020), so a custom app is likely the only solution.

https://developer.zendesk.com/api-reference/apps/apps-support-api/ticket_sidebar/?_ga=2.103234624.1572339015.1698554393-220321896.1698273118#custom-ticket-field-change-events

View comment · Posted Oct 29, 2023 · Jonathan Perel

0

Followers

0

Votes

0

Comments


Jonathan Perel commented,

Community comment Feedback - Ticketing system (Support)

Another important feature which Zendesk won't implement.

View comment · Posted Jun 18, 2022 · Jonathan Perel

0

Followers

1

Vote

0

Comments


Jonathan Perel commented,

Community comment Feedback - Ticketing system (Support)

This should be easy to implement. Not sure why it hasn't been done yet.

View comment · Posted Mar 03, 2022 · Jonathan Perel

0

Followers

1

Vote

0

Comments


Jonathan Perel commented,

Community comment Feedback - Ticketing system (Support)

upvote

View comment · Posted Jan 07, 2022 · Jonathan Perel

0

Followers

2

Votes

0

Comments


Jonathan Perel commented,

Community comment Q&A - Apps and integrations

Any update? This is a serious issue for many of our support techs.

View comment · Posted Oct 18, 2021 · Jonathan Perel

0

Followers

0

Votes

0

Comments