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Jonathan Perel
Joined Oct 22, 2021
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Last activity Oct 29, 2023
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Latest activity by Jonathan Perel
Jonathan Perel commented,
They have a “Custom ticket field change events” in the Support App API, but no way to trigger on a changed custom menu field. Seems like some very basic missing functionality. I wouldn’t hold my breath on it being implemented any time soon (original request is from 2020), so a custom app is likely the only solution.
View comment · Posted Oct 29, 2023 · Jonathan Perel
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Jonathan Perel commented,
Another important feature which Zendesk won't implement.
View comment · Posted Jun 18, 2022 · Jonathan Perel
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Jonathan Perel commented,
This should be easy to implement. Not sure why it hasn't been done yet.
View comment · Posted Mar 03, 2022 · Jonathan Perel
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Jonathan Perel commented,
upvote
View comment · Posted Jan 07, 2022 · Jonathan Perel
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Jonathan Perel commented,
Any update? This is a serious issue for many of our support techs.
View comment · Posted Oct 18, 2021 · Jonathan Perel
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