Jonathan Perel

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request: Add "Changed", etc, trigger test for custom Drop-down ticket fields

They have a “Custom ticket field change events” in the Support App API, but no way to trigger on a changed custom menu field. Seems like some very basic missing functionality. I wouldn’t hold my br...

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• Jonathan Perel
• Created October 29, 2023 04:48
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to set Requester:Organization from Triggers

Another important feature which Zendesk won't implement.

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• Jonathan Perel
• Created June 18, 2022 21:48
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. I should be able to create a view for the tickets I'm CC'd on

This should be easy to implement. Not sure why it hasn't been done yet.

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• Jonathan Perel
• Created March 03, 2022 22:17
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. I should be able to create a view for the tickets I'm CC'd on

upvote

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• Jonathan Perel
• Created January 07, 2022 19:13
• 2 votes

1. Community
2. Zendesk Suite Q&A
3. Zendesk mobile app keeps logging me out

Any update? This is a serious issue for many of our support techs.

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• Jonathan Perel
• Created October 18, 2021 15:28
• 0 votes