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Robert Kehoe
Joined Sep 16, 2022
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Last activity Feb 12, 2025
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Latest activity by Robert Kehoe
Robert Kehoe commented,
+1 to John Lemon's comment. Agents used to be able to see unassigned tickets in their groups in Agent Home and it was very helpful to them. Hope this ability can be restored!
View comment · Posted Feb 12, 2025 · Robert Kehoe
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Robert Kehoe commented,
Hello! Can you explain where this is found?
- Colors: Edit your chart text and result colors. If you are the account owner, you can set the default color in the Admin menu.
I'm looking for a way to change the default text color. The standard light grey is low contrast and terribly hard for some people to read.
View comment · Posted Feb 10, 2023 · Robert Kehoe
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Robert Kehoe commented,
Is this still an issue almost two years later? We're getting tons of customer emails routed into our Suspended Tickets. That is a deal breaker for us.
EDIT: Adding the customer email to the Allow List appears to have fixed the problem for us. But I'm still not clear why Zendesk started blocking the messages in the first place when we previously were receiving them. Thanks for the reply Brett.
View comment · Edited Nov 07, 2022 · Robert Kehoe
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