Taylor Dally
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Last activity
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Activity overview
Latest activity by Taylor Dally-
Taylor Dally commented,
Hello Josh, The issue is the same as the issue that was mentioned in the question/answer. When our 2nd tier is set to away status and the 1st tier try to transfer to our group instead of the phone ...
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Taylor Dally commented,
We are running into this issue currently. People are being transferred and we are set to away then they email in irate because they sat on hold for 20 - 30 minutes. Is this issue going to be fixed ...