Taylor Dally
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Votes on activity by Taylor Dally-
Hello Josh, The issue is the same as the issue that was mentioned in the question/answer. When our 2nd tier is set to away status and the 1st tier try to transfer to our group instead of the phone ...
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We are running into this issue currently. People are being transferred and we are set to away then they email in irate because they sat on hold for 20 - 30 minutes. Is this issue going to be fixed ...