Caitlin Whitney
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Total activity35
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Last activity
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Activity overview
Latest activity by Caitlin Whitney-
Caitlin Whitney commented,
Thanks Dane. Do you know if there is a way to have the side conversation automatically reopen with reply? We are using the "Mark Done" button to indicate to the rest of the team that a reply on a...
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Caitlin Whitney commented,
This is a critical feature that we would need. Some of our agents have created personal macros that include the action "set tags" and even though most tags are locked (using the app Tag Locker), t...
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Caitlin Whitney commented,
Thank you @Dainne Lucena, but this article is about standard follow-up tickets and not follow-ups to Side Conversations on Closed tickets. For follow-ups to Side Conversations on Closed tickets, Z...
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Caitlin Whitney commented,
Hello, If an end user replies to a closed side conversation, will it automatically be reopened? Or is it possible that a side conversation can be "replied to" and still remain closed?
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Caitlin Whitney commented,
Hello, Is there any way for admin to view agents' personal macros? We suspect some of our agents may have included the action "set tags" in their personal macros, which could remove important work...
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Caitlin Whitney commented,
Hello, We use this app to restrict the editing of tags for agents. However, some of our agents have put actions relating to tags in their personal macros and this app seems to allow it. For exam...
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Caitlin Whitney commented,
Is there any way to control who the follow-up ticket is assigned to? In our case, it's often a different team that is creating the side-conversation on the closed ticket, and we'd like the resulti...
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Caitlin Whitney commented,
Hello, I'm creating a trigger that I want to fire when an email follow-up ticket is created, but I don't want it to fire when the follow-up ticket is created by an agent in the Support agent interf...
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Caitlin Whitney commented,
- An email is sent from our customer to Support@OLDComanyDomain.com - This email address forwards to Support@NEWCompanyDomain.com (forwarding is configured with our email server). - Support@NEWComp...