David Nelson-Gal
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Total activity5
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Last activity
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Activity overview
Latest activity by David Nelson-Gal-
David Nelson-Gal commented,
Hey Brett, Can you communicate back to whomever is responsible for the hyper-focus on closing unresolved tickets to let them know what a negative impression this leaves with customers? I realize th...
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David Nelson-Gal commented,
Gone through a similar, painful process just trying to get an account rep to talk to me about upgrading our account (i.e., spending even more money with Zendesk). The chatbot wouldn't respond unle...
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David Nelson-Gal commented,
Add my vote to these features. We are now experiencing more and more customers (governmental organizations, et cetera) who require this support. The lack of support forces us to call out as contras...